At Zaki Burnerz, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple return and refund process.
Returns
-
You may request a return within 7 days from the date of delivery.
-
Items must be unused, in their original condition, and returned with all packaging and accessories.
-
To initiate a return, please contact us at [email protected] with your order details.
Refunds
-
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
-
Approved refunds will be processed within 10 business days.
-
Refunds will be issued through the original payment method (cash refund upon return for cash-on-delivery orders).
Exchanges
-
If you receive a defective or damaged product, please notify us within 48 hours of delivery at [email protected].
-
We will arrange for a replacement at no additional cost.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. Such items will be clearly marked as non-returnable at the time of purchase.